Refund Policy

Effective date: April 7, 2026

Platform Fees

Unused prepaid credit may be refunded at PayLayer's discretion as a goodwill gesture. The 1% platform fee is not refundable once processed. Refunds are not guaranteed.

End User Refunds

Refunds to end users of apps built on PayLayer are at the discretion of the merchant. Merchants are responsible for their own refund policies toward their customers.

Disputes

If you believe a fee was charged in error, contact us within 30 days at billing@pay-layer.com and we will investigate.

Contact

For refund requests: billing@pay-layer.com